FREQUENTLY ASKED QUESTIONS
I'm curious. What exactly is a Senior Move Manager?
A Senior Move Manager (SMM) is a professional who specializes in assisting older adults and their families with the emotional and physical aspects of relocation and/or "aging in place." Though many Senior Move Managers have backgrounds in gerontology, social work, health care, nursing and psychology, others come to this industry from the corporate world of project management, technology, accounting or marketing. What all Senior Move Managers share, however, is a profound commitment to connecting with older adults and a desire to perform meaningful work.

What makes a Senior Move Manager different from just a moving company? They seem pretty similar to me . . . are they? 

Senior Move Managers offer much more than just moving belongings. They provide whatever help is needed, such as choosing a perfect community to move to, space planning in the beginning, unpacking at the new home, and dispersal of left-over possessions at the end.

Senior Move Managers minimize the chaos and stress associated with moving by creating a customized action plan and handling all the details of the client’s move.

A Senior Move Manager will help you choose a moving company from among several reputable local moving companies that have been pre-screened.  Then the Senior Move Manager works closely with the moving company of your choice to complete your move. 

With the gentle and expert guidance of a Senior Move Manager, you and your family can make the key decisions without the emotional and physical stress that follows. As a result, you avoid the costly mistakes that often accompany such major lifestyle transitions.

Senior Move Managers do much more than simply sort, settle and move boxes. They apply their energy, enthusiasm and experience to take the worry (and work!) out of the move process. The client's job is to simply enjoy his or her new living arrangement. 

Why is senior move management needed now and not twenty years ago? 
Today, many families are geographically dispersed and adult children are often not able to help with the moving process due to distance, career and family obligations. For family members living far away, the barriers may be geographic. 

Many seniors have no surviving children, or increasingly, their children are older adults themselves. If illness or death precipitates the move, the family is likely already drained both emotionally and physically. They need help. Senior move management has emerged to fill these gaps and to facilitate the transition for everyone involved. 

Older adults making a transition have usually not moved in 30, 40 or 50 years and need to downsize considerably. The organizational and physical tasks associated with planning and implementing such a complex move can be overwhelming for the entire family. Seek the help of experienced, insured professionals and call Smooth Transitions® of South Florida. 
What are the real benefits of senior move management services? 
Senior Move Managers have significant expertise in resources and approaches that save money, reduce stress and produce quality results. 

Services are client-centered and personalized to meet the client's needs and preferences. Families, particularly, will appreciate being able to rely on an impartial, outside expert!

The National Association of Senior Move Managers (NASMM) reviews members for compliance with insurance and experience requirements. Each company must carry at least two million dollars in liability insurance coverage.  NASMM members must also follow a Code of Ethics and Standards of Practice.  Smooth Transitions® of South Florida is a member of NASMM. 
I get nervous with strangers coming in and out of my house, poking through all my closets and drawers. How can I trust this person?
Smooth Transitions® of South Florida is your advocate. We have been trained by the best in the industry and carry two to three million dollars of liability insurance. 

The success of Smooth Transitions® of South Florida depends on our honesty, discretion and respect for you  It would be a violation of the ethical standard of this industry if we were to discuss particulars regarding our clients (gossip). 
I am interested in obtaining some help with my mom's move, but we can do most of the work to save money. Can I still contact Smooth Transitions® of South Florida to do just some of the work? 
Yes, Smooth Transitions® of South Florida offers a menu of services from which you can choose and pay accordingly. The ultimate goal of this industry is to ease the stress of the move process for older adults and family members, not add to your concerns.
I am interested in obtaining some help with my move, but I am not a senior. Can I still contact Smooth Transitions ® of South Florida to provide their services for my move? 
Yes, Smooth Transitions® of South Florida offers the same menu of services to individuals who are not seniors. Please call or email Smooth Transitions® of South Florida for more information.
What happens to all the household items not moved with me? 
After working with Smooth Transitions® of South Florida, each piece will have a destination of its own:

  • Some pieces are shipped to family and friends
  • Some items are donated to your favorite charities in order to start a “new life” with somebody who really needs or loves them
  • Some things are sold at an auction or estate sale to bring money back to you
  • Some things are offered to the management of the new home to be displayed or used by everybody, and make your new place feel like home
  • Some very special collections are researched and made available to collectors of similar pieces

The list is really endless – Smooth Transitions® of South Florida will work with your treasures until everything is distributed in accordance with your wishes.

What about my pet(s)?  
If your pet will be moving with you, Smooth Transitions® of South Florida will make sure your pet’s transition is a smooth one. Usually, the pet will be more comfortable at the kennel or with a friend for a few days during the actual move. Once your pet’s bed is set up at the new home, arrangements will be made for your pet to be delivered to you at the new home. 

If your pet cannot move with you to your new home, Smooth Transitions® of South Florida will do everything in our power to arrange for adoption of your pet into a loving home. 
Is there anything Smooth Transitions® of South Florida will not manage?
Smooth Transitions® of South Florida will not do anything we are not trained and qualified to do. We will recommend a list of service providers who have been pre-screened and are known to be reliable for that part of the process.  

We do not handle the relocation of firearms. Usually, a family member of the client will remove the firearms from the premises.   

We do not dispense or manage medications, but are diligent in ensuring they are kept in a safe and well known location for use by the client. 

We do not write checks for the client or handle the client’s money (including un-cashed checks, credit cards, stocks, and bonds) in any way.

We do not drive the client’s car unless specifically insured to do so by the client’s insurance.

We do not transport the client in our car unless specifically insured to do so by Smooth Transitions® of South Florida’s insurance. 
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Smooth Transitions® of South Florida Makes Moving Easy
Broward County - (954) 913 7333
Palm Beach County - (561) 213 7331
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